Cat Home Visit Consultation


Overview:  A home visit consultation allows us to see you and your pet in your normal environment, so we can see how you all interact and make a thorough assessment of the behaviour problem.

When:  a date agreed in advance with you

Where:  at your home

What you need to do to prepare:

□  Get your vet to complete the referral form through our web site, or ask them to post, email or fax it to us;

□  Complete and return the questionnaire at least a week before your appointment;

□  Without putting your pet under any further stress and while ensuring your own and others’ safety, take a video recording, or any other form of recording (e.g. diary) of the behaviour;

□  Read the safety precautions below.

What we will do:

  • We visit you in your home. The initial visit generally lasts 2 hours and ideally everyone in the household should be present.  To work out what’s going on, we take a full and detailed case history.
  • Together we work out a treatment plan that is realistic and tailored to you and your pet’s needs.
  • You receive relevant information sheets where necessary which ties in with the behaviour modification plan (BMP) for your pet.
  • Soon after the consultation, a report is sent to you, which is later copied to your vet.  This outlines the reasons behind the problem and highlights the key steps of the BMP. Your vet is kept informed of how your pet progresses through the BMP.
  • Behaviour plans are updated with new material for you to work on as needed.
  • We are available for regular remote support through telephone, Skype and email for 12 months after your home visit consultation. Please note this is subject to our fair use policy. This means that we are only contactable Monday to Friday 9am-5pm. Moreover, if we feel that you are contacting us too frequently (more than once a week) or calls last longer than 30 minutes, then we may suggest another face-to-face follow-up session, or we may have to charge for our time.
  • You are also welcome to come to one of our monthly clinics (just let us know what time in advance).  Your first hour at the clinic is free.  Please note that you should not bring your cat or your parrot with you to the clinic, as they will find it too stressful.
  • We can return for further follow-up visits to your home, but this will be at an extra fee.  If you book several visits in advance, you receive a 10% discount.

Recording:  With your permission, the consultations will be audio recorded for training purposes.

Making the veterinary referral as easy as possible for your pet:  you need to check with your vet that there is no physiological cause for the behaviour problem.  For instance, often cats have urinary tract problems, which exacerbate house-soiling issues.  Remember that vet visits are stressful for pets; so do chat through the different options with your vet first.  For instance, if you are having problems between cats in the household, taking one cat out can make the situation worse.  Whatever the issue, one way to help make the referral experience less stressful is to leave your cat transport box out for several days prior to the vet visit, then feed your cat inside the box.

Safety for you and your pet

  • Any information regarding the pet’s health and/or existing medical conditions/treatment must be disclosed prior to any consultation, or training, or supply of equipment. Where relevant any health issues regarding you, the handler, should also be disclosed to avoid injury and other issues pertaining to the services/equipment supplied. 
  • Any information regarding behaviour issues in relation to your pet MUST be freely disclosed for example, fear, aggression, pet’s previous behaviour history etc.  Failure to do so could cause serious harm to your pet, you the owner, your behaviourist, or other members of the public. 
  • If your pet is showing signs of ill health (such as vomiting, diarrhoea, coughing), or if you have a bitch in season, please advise your behaviourist as soon as possible in order to rearrange your appointment. This also applies to post-operative recovery periods. Your cancellation clause arrangement will of course apply in this case.
  • All pets must be free from disease and up-to-date with worming, flea and tick treatment prior to consultation. 
  • Children, friends and family members are welcome to join in with consultations – this is at your own discretion. All involved must also comply with the Health and Safety recommendations advised herein and to take proper reasonable care during and after the consultation. We accept no liability for the health and safety of those you choose to involve. 
  • Children must always be supervised when around animals and you should take proper care to ensure that they do NOT attempt to replicate any training, or behavioural modification recommendations on your pet without proper, adult supervision. This applies in all cases, even if the children have been actively involved with behavioural consultations or training sessions with Second Nature Behaviour. 
  •  It is your responsibility to ensure that your pet does not harm in the future. You may wish to consider taking out third party insurance for your pet.
  • Second Nature Behaviour does not endorse the use of physical punitive correction. Our welfare and protection policy is that any health or welfare issues found to be of concern will be reported to the local government authority and RSPCA inspector, or local Police where appropriate. We also reserve the right to notify the appropriate authorities if our advice is repeatedly ignored and we believe there is a risk of harm to members of the public or of your household.

How to get the best results:  It is important for you to follow the behaviour modification plan (BMP) if any improvement is to be seen. However, the BMP is not always successful and success cannot be measured by results. The BMP may be modified as the animal’s behaviour develops. Each animal is different and it may take a long time, dependent upon individual needs of the animal and your own circumstances. Therefore, whilst we will do our very best to assess the animal’s behaviour and make recommendations, success is not guaranteed and we cannot be held responsible if the animal’s behaviour does not improve or change.

Cost and payment terms:  We charge according to a zonal system to account for travel costs.  This is calculated using the shortest route suggested by Google Maps between your post code and our office's post code.  If you are outside our normal travel zones (up to 35 miles), then £1 is charged per mile return journey on top of the Zone 4 cost.

A £85 deposit is required in advance at the time of booking over the phone or online. The remaining balance for the cat home consultation is due at the appointment.  We prefer cheques, but we also accept cash and debit/credit cards.

Initial consultations are usually scheduled during the day, but evening appointments can be arranged if you prefer.  We have a one-off surcharge of £20 for an evening appointment.  Note there will be no surcharges for evening follow-up appointments.

Refunds:  regrettably, we only provide refunds in exceptional circumstances, which unfortunately excludes an animal no longer being in your possession. If you cancel more than 5 working days before the appointment, the deposit is retained to cover administration costs, or you can reschedule your appointment. Any cancellations received with less than 5 working days to the appointment will result in retention of all of the deposit, plus the full fee for the service being invoiced.