Dog Comprehensive Consultation Package

KEY FACTS

Overview: 
A comprehensive home visit consultation package allows us to see you and your dog in your normal environment over multiple visits.  This can be over 3, 6 or 12 months.  We have found that the best progress is made when owners and their dogs continue to have face-to-face support with their behaviourist in their own environment beyond the initial assessment.  Advancement through the behaviour plan is steady, as we can directly observe how your dog is responding to treatment.  Techniques can be much more easily demonstrated to ensure that you all keep on track with the plan, rather than just with remote support.  We can also adapt the plan efficiently based on your feedback, such as by seeing how it is all fitting into your lives.

When:  takes place approximately monthly on dates agreed in advance with you

Where:  at your home and other local walks or venues dependent on your dog's issues

What you need to do to prepare:

□  Get your vet to complete the referral form through our web site, or ask them to post, email or fax it to us;

□  Complete and return the questionnaire at least a week before your appointment;

□ Without putting your dog under any further stress and while ensuring your own and others’ safety, take a video recording, or any other form of recording (e.g. diary) of the behaviour;

□  Read the safety precautions below.

What we will do:

  • We visit you in your home. The initial visit generally lasts 2 hours and ideally everyone in the household should be present.  To work out what’s going on, we take a full and detailed case history and, if appropriate, we may go for a walk.
  • Together we work out a treatment plan that is realistic and tailored to you and your dog’s needs.
  • You receive a dog training manual and relevant information sheets where necessary, which ties in with the behaviour modification plan (BMP) for your pet.
  • Soon after the consultation, a report is sent to you, which is later copied to your vet.  This outlines the reasons behind the problem and highlights the key steps of the BMP. 
  • Your vet is kept informed of how your pet progresses through the BMP.
  • We return approximately on a monthly basis for the period you have chosen (3, 6 or 12 months) and these sessions last up to one hour. The location can vary between sessions, such as in your home or on one of your local walks.  If you would like more frequent practical support on a weekly or fortnightly basis, then this can be arranged – just ask us for further information.
  • BMPs are updated with new material for you to work on as needed.
  • We are available for regular remote support through telephone, Skype and email from when you first book with us to 6 months after your last session with us. Please note this is subject to our fair use policy. This means that we are only contactable Monday to Friday 9am-5pm. Moreover, if we feel that you are contacting us too frequently (more than once a week) or calls last longer than 30 minutes, then we may suggest another face-to-face follow-up session, or we may have to charge for our time.
  • You receive the number of a 24-7 telephone support line direct to a behaviourist for emergency situations. Again this is subject to our fair use policy. Its use is only appropriate for circumstances that require urgent and immediate expert behaviour advice for your dog by phone and you cannot wait for your behaviourist to be available during normal office opening hours. For instance, this includes where a severe bite has occurred, or where severe physical/mental harm is imminent to an animal or person as a result of your dog's behaviour.  Use of this line is not indefinite and you are only eligible to use this support line for the length of your service package with us.  Consider carefully whether it is more appropriate for the situation to be dealt with by the police and/or your vet.  You may also wish to consider seeking expert legal advice and membership of Doglaw SOS (0800 999 3647; www.doglawsos.co.uk) - a completely separate entity to Second Nature Behaviour and not part of this service.

Recording:  With your permission, the consultations will be recorded for training purposes.

Safety for you and your pet:

  • Shut your pets in another room prior to our arrival for our own personal safety. You can then bring your dog in on the lead once we are settled.
  • Any information regarding the pet’s health and/or existing medical conditions/treatment must be disclosed prior to any consultation, or training, or supply of equipment. Where relevant any health issues regarding you, the handler, should also be disclosed to avoid injury and other issues pertaining to the services/equipment supplied.
  • Any information regarding behaviour issues in relation to your pet MUST be freely disclosed for example, fear, aggression, pet’s previous behaviour history etc.  Failure to do so could cause serious harm to your pet, you the owner, your behaviourist, or other members of the public.
  • If your pet is showing signs of ill health (such as vomiting, diarrhoea, coughing), or if you have a bitch in season, please advise your behaviourist as soon as possible in order to rearrange your appointment. This also applies to post-operative recovery periods. Your cancellation clause arrangement will of course apply in this case.
  • All pets must be free from disease and up-to-date with worming, flea and tick treatment prior to consultation.
  • Children, friends and family members are welcome to join in with consultations – this is at your own discretion. All involved must also comply with the Health and Safety recommendations advised herein and to take proper reasonable care during and after the consultation. We accept no liability for the health and safety of those you choose to involve.
  • Children must always be supervised when around animals and you should take proper care to ensure that they do NOT attempt to replicate any training, or behavioural modification recommendations on your pet without proper, adult supervision. This applies in all cases, even if the children have been actively involved with behavioural consultations or training sessions with Second Nature Behaviour.
  • It is your responsibility to ensure that your pet does not harm in the future. You may wish to consider taking out third party insurance for your pet.
  • Second Nature Behaviour does not endorse the use of physical punitive correction. Our welfare and protection policy is that any health or welfare issues found to be of concern will be reported to the local government authority and RSPCA inspector, or local Police where appropriate. We also reserve the right to notify the appropriate authorities if our advice is repeatedly ignored and we believe there is a risk of harm to members of the public or of your household.

How to get the best results:
It is important for you to follow the behaviour modification plan (BMP) if any improvement is to be seen. However, the BMP is not always successful and success cannot be measured by results. The BMP may be modified as the animal’s behaviour develops. Each animal is different and it may take a long time, dependent upon individual needs of the animal and your own circumstances. Therefore, whilst we will do our very best to assess the animal’s behaviour and make recommendations, success is not guaranteed and we cannot be held responsible if the animal’s behaviour does not improve or change.

Cost and payment terms:
The package options are 3 visits over 3 months, 6 visits over 6 months, or 12 visits over 12 months.  We charge according to a zonal system to account for travel costs.  This is calculated using the shortest route suggested by 
Google Maps between your post code and our office's post code.  If you are outside our normal travel zones (up to 35 miles), then £1 is charged per mile return journey on top of the Zone 4 cost.

If the full package fee is paid in advance, then you receive a 10% discount.  Otherwise a deposit of £85 is required upon booking.  Then the remaining consultation balance is paid in monthly instalments for the length of the package chosen, collected on the first day of each month by direct debit using ‘GoCardless’ (www.gocardless.com) or by recurring card payments using ‘Square’ (www.squareup.com).

Initial consultations are usually scheduled during the day, but evening appointments can be arranged if you prefer.  We have a one-off surcharge of £20 for an evening appointment.  Note there will be no surcharges for evening follow-up appointments.

Refunds:  
Regrettably, we only provide refunds in exceptional circumstances, which unfortunately excludes an animal no longer being in your possession.  The full fee of a dog consultation package is due even if not all aspects of the service are attended.  If you cancel more than 5 working days before the appointment, the deposit is retained to cover administration costs, or you can reschedule your appointment. Any cancellations received with less than 5 working days to the appointment will result in retention of all of the deposit, plus the full fee for the service being invoiced.