If you would like to refer a patient to us, you can fill out your referral online. Alternatively, you can download our referral form and table of services, or the longer RCVS approved referral form*. The forms and clinical history can be returned to us by post, fax, or email*. It is important for us to receive a clinical history for a full picture of the client.
Behaviour problems are common among household pets and the statistics for relinquishment and PTS for behaviour problems are alarming. It can be difficult for pet owners to know where to go to for help, especially as the pet behaviour profession is not yet fully regulated. This can be alleviated by qualified, experienced behaviourists working on veterinary referral.
We offer a range of services to referred clients in the Midlands area. In most cases, the best solution is a home visit for an extended consultation. Every client receives comprehensive resources, which tie in with their tailor-made behaviour modification plan. With inclusive telephone and email follow-up, this is an all-embracing service. We have the time to listen and support our clients.
We only work on veterinary referral, so if your patient approaches us, we will ask them to visit you first. Thorough veterinary investigation rule outs any underlying physiological causes prior to a behaviour consultation. Where there are physiological causes, there may be additional behaviour elements that can be referred to, but only once the medical issues have been resolved.
We believe it also important to keep you as the animal’s vet up to date, so you will receive a copy of our report and feedback on how the client is progressing. While we attempt to keep in close contact throughout behaviour modification, we ask you also to kindly keep us informed of any development from your perspective on the client’s behaviour problem, so that we can best serve the client.
Second Nature Behaviour sometimes works closely with a veterinary behaviourist, when extra advice is needed on a particular case. They are independently accredited by CCAB Certification (formally the Association for the Study of Animal Behaviour) as meeting the CCAB standards but also a MRCVS. Therefore, they can provide you as the referring vet with behavioural medicine advice that may be relevant to a case. Please note though that they will be providing this advice remotely based on an animal’s clinical history and our behaviourist’s assessment, so they will not be able to physically examine the animal in person or provide a definitive diagnosis. Therefore, you will remain the veterinary surgeon overseeing our management of the behaviour case, thus you will also be responsible for any prescription of medication and provision of emergency care. Alternatively, you may wish to make a referral to an appropriately qualified veterinary behaviourist.
Please do feel free to contact us at any point.
*In order to safeguard the welfare of your patient and indicate your approval of referral or delegation to Zoe Demery and the rest of the Second Nature Behaviour team, please make a written referral.
Some remote advice for the case may need to be sought from a veterinary behaviourist (MRCVS CCAB), who works with Second Nature Behaviour. Please indicate on your referral whether you are happy for this to happen. The veterinary behaviourist will be remote from the patient and will not be able to perform a physical clinical exam, so the veterinary behaviourist cannot provide a diagnosis, but they can provide advice to the referring vet about treatment or further investigations relevant to the case. Second Nature Behaviour will then implement the advice according to your instruction and report back to you on the outcome. Please note that you, as the client’s normal veterinary surgeon, remain responsible for the treatment, provision of 24-7 emergency care, advice and any prescriptions given for the referred animal. If it becomes apparent that the case would need to be fully referred to a veterinary behaviourist, then they would need to be contacted separately.
As we are active in the training behaviourists working towards independent accreditation, pet behaviour students may sit in on your patient’s consultation, or advanced students may lead the consultation under the direct supervision of Zoe Demery. All students sign strict confidentiality agreements and are appropriately insured. If you would prefer your client not to be offered a student consultation or for students not to sit in on the case, please let us know.