Please be aware that due to the nature of our work, we are often with clients and their pets. So we may be unable to answer your call immediately. However, rest assured that we will return your call or email as soon as possible. When contacting us by telephone, please be aware that calls may be recorded for quality and training purposes – all data is handled completely confidentially and securely. We can provide you with alternatives if you would prefer this not to occur. Lastly, please note that before actually having seen your pet, we are unable to give advice over the telephone, or by email. Thank you!