FAQ
General questions
How can Second Nature Behaviour help me?
In the treatment of pet behaviour problems, it takes time to establish cause and develop treatment plans that are suitable to different owner’s circumstances. We are experienced and well-qualified pet behaviour counsellors, who, on referral from veterinary surgeons, are able to offer the time and expertise necessary to achieve these objectives at an affordable cost.
What sort of problems can Second Nature Behaviour help me with?
The range of behaviour problems exhibited in dogs, cats and parrots is varied. It includes aggression, destructiveness, toileting problems, marking, spraying, self-mutilation, vocal behaviour, nervousness, car travel, livestock chasing and general control. We can offer help with these, as well as other behaviour problems exhibited in smaller companion animals and birds. Our table of services can be downloaded here.
If you are seeking general training (e.g. to perform tricks on cue) or socialisation for your pet, then we recommend seeking an ABTC registered Animal Training Instructor.
Do you offer expert witness, school animal, or child fostering/adoption assessment services?
Unfortunately, we do not currently offer these services. However, we very much recommend looking at the ABTC Expert Witness Register, CCAB Register, or look for another local FAB Clinicians member.
How do I book an appointment?
Contact us for a no obligations chat. After you have been referred by your veterinary surgeon, you can phone us on 0121 299 0188 to discuss the details and costs, or book online here. You can access the referral form here, or your vet can make the referral online here.
Why should I choose Second Nature Behaviour?
Currently, in the UK anyone can practise as a clinical animal behaviourist whether they have any qualifications and experience or not. However, there are moves afoot to put pressure on the government to regulate the profession. The Animal Behaviour and Training Council (ABTC) is one body that aims to be an umbrella regulatory body for the sector. The Council is made up of several professional trade bodies, representing animal trainers and behaviourists to the public. The ABTC sets and maintains the standards of knowledge and practical skills necessary to be an animal trainer or behaviourist. The ABTC maintains national registers of appropriately qualified and experienced practitioners. A strict Code of Conduct and an annual CPD (Continuing Professional Development) requirement is expected from the professional trade bodies who are members of the Council.
The Fellowship of Animal Behaviour Clinicians (FAB Clinicians) is one such professional trade body, representing externally, independently accredited clinical animal behaviourists and those working towards independent accreditation. CCAB Certification (formally the Association for the Study of Animal Behaviour Accreditation Committee) run the only independent scheme in the UK that assesses and accredits clinical animal behaviourists (‘CCABs’), who need to meet high educational, experiential and ethical standards. CCABs are recommended by the Royal College of Veterinary Surgeons and it is this certification that most pet insurance companies require.
Zoe Demery, who runs Second Nature Behaviour, has a doctorate in animal behaviour and a first-class honours degree in zoology and psychology. She is a Certificated Clinical Animal Behaviourist (CCAB) in dogs, cats and parrots, which means she is fully accredited with the ABTC and CCAB Certification. She is very happy to be a Certificated Member of FAB Clinicians. All of Second Nature Behaviour’s associate behaviourists are well qualified, but are still working towards CCAB accreditation. We all work according to the Code of Conduct set by the Fellowship of Animal Behaviour Clinicians.
Exemplary feedback from our clients indicates they are appreciative of someone having the time to listen to them and to deal with their pets’ problems. Second Nature Behaviour can offer years of experience, well-qualified, empathic behaviourists and great facilities. We are able to provide you with the tools and the time you need to develop thorough behaviour treatment plans that are suitable for your pet’s individual circumstances. We employ kind, reward-based techniques to resolve behaviour problems in a range of animal species.
Will I be a member of a class?
No. Behaviour consultations (indeed all of our services) are held on a one-to-one basis, normally lasting between 1 ½ and 3 hours. If you are seeking training classes, then we recommend finding an ABTC registered Animal Training Instructor.
What happens during the consultation?
Consultations are held on an appointment basis, either at one of our regional clinics or in your own home. If possible, all family members involved should be present. A history of the problem will be taken and your pet’s temperament assessed. After this, the counsellor will explain the motivation for the behaviour and devise a treatment programme to help you modify your pet’s behaviour.
What happens after the consultation?
Treatment programmes vary according to the nature and severity of the problem. Sometimes only the initial consultation, remote support and some hard work on your part work are sufficient. Moreover, a detailed report outlining the therapy will be sent to you and your veterinary surgeon. Further advice and aftercare are provided via further sessions and email for at least 3 months. Where treatment dictates it, or if you would prefer face-to-face support, a follow-up appointment can be arranged online. Alternatively, we can come to your home again. If you are a dog owner, we offer extensive face-to-face support following the initial consultation as part of our standard service.
Where does the consultation take place?
Although we are based in Birmingham, full consultations generally take place in your own home, allowing us to get a clearer picture of what is going on. We may also go out on one of your local walks.
We will travel to see cases up to approximately 1 ½ hours’ drive from Birmingham, including the West and East Midlands, Staffordshire, Shropshire, Warwickshire and Leicestershire. We also hold monthly regional and virtual behavioural clinics. For parrots and cats outside our normal service area, we can see you over online video link.
Do you offer behaviour consultations for species other than dogs, cats and parrots?
Absolutely! For instance, we can offer a range of behaviour advice about small furries, including enrichment advice. Different rodents have different social structures in the wild, which means they each have different behavioural needs in the captive environment. We are also experienced in birds other than parrots, as well as reptiles. Second Nature Behaviour can help you understand your pet’s behavioural needs, subtler communication cues and resolve any issues that you may be having with each other. The key is to reduce your pet’s stress levels, which will in turn greatly reduce your own! Note though that we have not been independently accredited by ASAB in our abilities to help with species other than dogs, cats and psittacines. Where we feel that a case is beyond our competence, then we will refer you onto another more appropriately qualified individual. Please contact us for further information, or ask your vet for a referral.
I have multiple pets with problems within my household – does this mean you’ll charge double?
No, we won’t, although it often brings some complexity to the problem. For instance, if you have two dogs or a dog and a cat, we will charge our standard dog consultation price as we would for just one dog.
What kind of guarantees can you offer me? What if your suggestions don’t work?
We cannot guarantee a ‘cure’ or work miracles, but if between us we can diagnose what is going on, and if you are prepared to work hard, dramatic improvement is not unusual. The treatment plan is designed to be fluid. If what we initially suggest doesn’t seem to have much effect, then we will reassess and make some other suggestions about what to do.
How quickly will we see results? How long will it take to solve the problem?
There is no quick fix to any kind of behaviour problem. The treatment plan advised may produce results very quickly, but often it will take time, effort and commitment from all of the family to produce the improved behaviour. Always remember that your pet’s current problems may have developed over a long period of time, so it may take a particularly long time to improve. It really varies from individual to individual. However, support from us is ongoing, as you need it. Following your consultation, further advice is available by phone and email as you progress, or face-to-face if you require it. Progress is often faster with greater follow-up behaviour support within your own environment.
Will neutering my pet cure their problem? Should we do this before a behaviour consultation?
This is something that you need to discuss with your vet. Sometimes vets advise that neutering can make the behaviour problem worse, so it would probably be best to wait at least until after the behaviour consultation even if you decide with them to go ahead with it.
Will you tell me if the risks are too great? We are considering rehoming or euthanasia – you are our last hope.
It is important to have realistic expectations for what can be achieved. Behaviour problems take a lot of time and work to improve, sometimes never fully going away. However, very often at least some management strategies and techniques can be put in place to help with the behaviour. Your behaviourist will be able to discuss the different options with you once they have fully assessed your pet and your situation. The behaviourist will make a risk assessment as well as provide you with the treatment plan if necessary.
When should I consider a clinic consultation instead of a home visit?
The clinic is a much more affordable option than a home visit, but it is not suitable for all individuals or problems. The clinic is designed to provide you with some management strategies rather than a full behaviour modification treatment plan. A clinic behaviour assessment is not as thorough as a full behaviour consultation in your home. For instance, a thorough exploration of the home environment may be central to the treatment plan. In each clinic session only really one behaviour problem can be dealt with at a time. As with a home visit, your vet is still kept informed at all stages of the process.
Payment and paperwork
Why must I seek a referral from my vet? I’m sure my pet is perfectly healthy – what’s the point?
A strong link between the veterinary surgeon and the animal behaviourist is essential in all cases. In order to rule out any physiological causes for the problem behaviour and in accordance with the Fellowship of Animal Behaviour Clinicians‘ Code of Conduct, we only work on veterinary referral. Behavioural symptoms are often intertwined with some medical conditions. To provide a truly holistic solution to your problem, your vet needs to be involved at all stages of the process. The behaviourist will work closely with your vet, who often provides ongoing support from their end for various elements of the behaviour plan.
How does the vet referral process work? What do you need from them? Do I have to pay more? My vet just said to give you a call – is that enough?
We will send you a referral form to give to your vet. Ask them to look at your pet and fill the form in. You should send this to us prior to the consultation, together with any clinical records that your vet may think are relevant. Alternatively, your vet may like to email, fax (0844 358 3201), or post their records directly to us. Note that they can also fill in their referral online. If you have already spoken to your vet, then this may be sufficient, but please double-check with them. Different vets have different ways of doing things. Some vets charge an extra fee for a referral.
How much does it cost?
The total cost is dependent upon the species, the location of the consultation and who is your primary clinician. Consultation prices start at £150. You can find our table of services here.
How should we make the payment?
Consultation bookings are secured upon receipt of the full fee in advance, which can be paid by debit/credit card over the phone, online here, BACS transfer, or we can email you a unique link upon request. Some services require a deposit (e.g. dog consultations), whereas others, such as clinics, require the full fee to be paid in advance before appointment slots can be secured. A confirmation letter and behaviour questionnaire will then be sent to you.
If your pet is insured, you may be able to claim back the fees from your pet insurance company, but you will need to first check with them that your pet’s insurance policy covers behaviour work.
How do you take card details? Who is your merchant provider?
Our merchant providers are PayPal, Square, Stripe and GoCardless. All four institutions are Authorised Payment Institutions regulated by the Financial Conduct Authority (FCA).
We primarily use GoCardless for our online payments, payments by email and package direct debit payments. You can rest assured that GoCardless:
- Provides access to the Direct Debit network to thousands of businesses in the United Kingdom.
- All payments are covered by the Direct Debit Guarantee. The Guarantee protects customers against payments made in error or fraudulently, making Direct Debit the UK’s safest payment method.
- Money collected by GoCardless is held in designated client monies accounts. All sensitive details are RSA encrypted and only communicated over secure channels.
We use Stripe to process card payments over the phone. To protect Stripe customers, all information the customer submits is encrypted to Stripe’s servers, regardless of whether a public or private Wi-Fi connection or a data service on a phone (such as 3G or 4G) is being used. Stripe complies with all required PCI (Payment Card Industry) standards. They never sell information to third-party vendors. Stripe protects its systems with industry-leading technology and security controls, including:
- Stripe performs data encryption within the card reader at the moment of transaction.
- Stripe’s software is developed using industry-standard security best practices.
- Stripe’s servers are monitored around the clock by dedicated security staff.
- Once you have made a payment, in the unlikely event that you are unhappy with the work that has been carried out, you can contact Stripe them or us (0121 299 0188) and together will take direct steps to help resolve the problem for you.
What is your cancellation policy?
Our terms and conditions contain the details of our cancellation policy. Booking a service with us means that you accept and agree to abide by our terms and conditions. Cancellations should be made in writing. After you’ve made a booking and paid a deposit or advance fee, there is a cooling-off period of 14 days from the time of booking. However, if you choose for the service to take place within these 14 days, then you lose your right to cancel with a refund.
After the cooling-off period, for clinic, triage call and follow-up appointments, the fee is non-refundable. Whereas for all other services, if you cancel more than 5 working days before the appointment day, the consultation may either be re-scheduled and the fee carried over to the next session (up to two times), or half of the total fee is retained to cover administration costs.
Any cancellations received within 5 days or less of the appointment will result in retention of all of the deposit, plus the full fee for that service being invoiced. The full fee of a service is due even if you choose not to take advantage of all aspects of the service.
What if we are outside your travel zones?
For any travel beyond our normal 30 miles, we charge the normal fee plus £2 per mile (return journey). Travel expenses could be saved if you come to us at one of our clinics or if we see you virtually. Give us a call on 0121 299 0188 so we can discuss the possibilities.
Are you covered by insurance?
Second Nature Behaviour and our employees are fully covered by professional indemnity and public liability insurance.
Lynne
Zoe has mentored me over the last two years as I’ve built up my practical experience of behaviour consultations. Her feedback and advice throughout the process of carrying out consultations, writing reports and following-up with clients have been invaluable. The supportive WhatsApp group that she set up to enable her mentees to communicate with her and each other has also been very useful for me, and enabled me to get to know other behaviourists with varied backgrounds, and to discuss cases with them. I’m also very grateful for the encouragement Zoe gave me as I prepared to be assessed by the accreditation committee of the Association for the Study of Animal Behaviour, and her delight when I became accredited as a Certificated Clinical Animal Behaviourist for dogs.
Emma
Zoe is not only a brilliant certificated clinical animal behaviourist, but an incredibly knowledgable and supportive mentor to those currently gaining clinical experience towards CCAB accreditation. Zoe has helped me to focus in on the areas of behaviour that most interest me and that I feel I can most effectively help and support owners and their animals towards improved welfare and quality of life. She has helped me to focus on my strengths and given me the confidence to embrace and develop them. I highly recommend Zoe as a mentor.
Faye
Zoe has mentored me over the years at various stages of my journey to become a CCAB . I’m not quite there yet but her enthusiasm and support has been invaluable. She is always kind and encouraging but also very professional and Informative. I look forward to continuing to work with her and would encourage others on similar journeys to do the same. Thank you Zoe xx
Rosalind
Zoe has been my mentor while I have gone through the accreditation process to become a CCAB. She has always given clear, helpful advice, with prompt feedback. She really goes above and beyond for her mentees and is very approachable. I have now achieved CCAB status and am very grateful for all the help that Zoe gave me!
Hannah
I have been Zoe’s mentee for over three years now and I would thoroughly recommend the experience to any budding CABs out there! Zoe is a kind mentor who is not only passionate and knowledgeable about behavioural science but also about helping her mentees to be the very best version of themselves. My favourite thing about mentoring with Zoe is that she has a way of challenging you and helping you to grow whilst also making your feel incredibly supported. She always has time to chat through challenging cases in a one to one session and hosts regular group sessions to help you network with other mentees. If I could give more than five stars, I would!
Charlie
I feel your mentoring is very personalised. You provide more than just mentoring through cases – it’s career mentoring. You take into consideration a person’s individual circumstances and make suggestions on how best to support.
Carole
I have been using Zoe’s mentoring services since 2020 and I find them invaluable. Zoe herself is a very supportive, welcoming and encouraging person who helps to build your confidence as well as your knowledge and she dedicates a lot of her time to trying to help others succeed in the pet behaviour industry. She offers a wide range of support for different stages of your journey towards certification as a clinical animal behaviourist, both in-person and virtual and can offer a wide range of cases for you to be part of for both dogs, cats and birds. I think working with a mentor is an important part of becoming a competent practitioner and would thoroughly recommend Zoe to anyone thinking of training to become a clinical animal behaviourist.
Emma the vet
I have been very impressed with Zoe and her team at Second Nature and now they see all my behaviour referrals. Their client communication, follow up support and their passion for what they do is wonderful. As a referring vet, i want my clients to feel happy with whom I have referred them to and I can honestly say every one has been very pleased!
Nicki the vet
Second Nature Behaviour provides an excellent service for a very reasonable price. As a vet, I have referred many of my patients to Zoe for behavioural and psychological issues and have worked alongside her in managing patients with medical intervention. Zoe has worked absolute miracles on cats, dogs and parrots and given pet owners chance to build a more understanding and deeper relationship with their pets. I have loved seeing clients back with smiles on their faces after implementing Zoe’s instructions in order to manage the issues they have had for a long time. Behavioural issues are very complex and with a communication barrier from man to animal creating an even more difficult task, a highly qualified behaviourist with lots of experience is absolutely invaluable and for me, Zoe is just that. An invaluable asset to my work as a vet to ensure you can get the best out of your relationship with your family pets. I will always recommend 100%. Thank you for everything, I look forward to continuing to work with you.
Luke, Harry & Trixie
I cannot recommend Second Nature enough. Zoe gives both my dogs so much care and attention. I have two German Shepherds who are extremely anxious around other dogs. Zoe accompanied me on dog walks to give practical help and advice for challenging situations! She is great at giving tips and tricks, training suggestions and food recommendations for my boys. Not only is Zoe amazing with the dogs but she is a lovely person to work with and made me feel at ease. The best service you can get for a reasonable price. Thank you Second Nature, Trixy
Benji, Dawn & Paul
We have really enjoyed the behaviour consultation process. Zoe has shown us how to deal with our dog’s problems. We now have the tools to carry on with his training. The walks with Zoe, in particular, have provided what we need to stop Benji’s chasing. We know it is going to be a long process for Benji’s problems, but we now know how to go about trying to change the behaviour with consistency. We know that it is fear that is making Benji chase. We would definitely recommend Second Nature and would use you again if required in the future. Many thanks for your help, Dawn and Paul
Ted, Rob and Michelle
Really pleased with the outcome and what an enjoyable experience meeting with you – Ted has calmed down a lot now! It’s great that I can cuddle Rob now without worrying! Ted is much calmer when people visit, but we’re still working on him tolerating strangers approaching me. Nonetheless, on the whole fantastic! Thank you for all your help! Michelle & Rob
Gracie
Whilst Gracie is still an anxious dog, she has made incredible progress and if we are completely honest, more progress than we thought she could make. Gracie came to live with us from the Retired Greyhound Trust. Gracie was finding life very difficult as she was incredibly anxious and her inability to sleep through the night, cope with anyone other than us coming to the house and her extreme nervousness on encountering other people on walks was making us doubt if we could keep her. This was extremely upsetting for us as she is a very loving dog. As a result of Gracie’s issues and the stress, it was causing her and us, we were referred to Second NatureBehaviour by our vet. Zoe visited us at home and spent over three hours observing Gracie and talking with us about our experiences with her. This consultation was very successful and almost over-night enabled us to improve the ways we approached and helped Gracie, through: Diagnosing Gracie’s condition as generalised anxiety disorder and gaining a full understanding of the implications of this condition; Working in partnership with our vet to create a clinical as well as a behavioural plan; Teaching us how to “address” Gracie in order to reduce her stress levels – this technique we were able to share with visitors and had a great calming effect; Using treats to reward small steps forward that quickly grew into lasting improvements; Recognising some of Gracie’s stress triggers and developing a regime that reduced them / where possible avoided them; and A behavioural programme that helped Gracie during stressful times. Gracie has now been part of our family for 15 months. There is still a lot to be done to continue to help Gracie, but thanks to Zoe’s input, when she is at home with us she is now a happy, playful, confident and very affectionate dog. During walks she is nowhere near as scared of traffic, people, noises as she used to be, and no longer ‘freezes’ as she used to at times. The coaching we have had from Zoe through the initial visit and follow up has given us confidence that we can, over time, continue the progress Gracie has made so far to help her live an even fuller and happier life. We would absolutely recommend Zoe to anyone who has an animal struggling with behavioural problems, as the progress we have seen Gracie make is wonderful, and has made our lives much better, too. Thank you, Anette and David
Echo
I do think that if we had not had help Echo wouldn’t be with us today, so this service has been fabulous! With the behaviour plan in place and lots of hard work from us as a family, we now have a more relaxed dog. Echo shows nervous aggression whenever people come near him. The overall consultation process has helped us as a family to understand Echo a lot better and why he acts as he does at times. The behaviour plan is always on hand to help us in certain areas with Echo and it works so long as we all stick to it, which we do. Without Zoe coming to see us and organising a behaviour plan for our border collie, I feel I would have had to rehome him. We still have a long way to go, but we now know Echo and how he reacts in situations and why so we can quickly defuse it. A wonderful service from Second Nature knowing we can call Zoe at any time is so reassuring. Thank you Second Nature and Zoe – so friendly and understanding! Thanks for all your help! Claire
Chip, James & Sarah
We found Zoe to be extremely knowledgeable and attentive when it came to talking us through the processes we needed to follow to get our little Yorkie under control. Very helpful after the home visit with follow-up emails and other offers of help to ensure we had all the support we needed. Would highly recommend it to anyone looking for a professional behaviourist. Regards, James and Sarah
Riley & Paul
I must say the advice you gave me was excellent. I would without hesitation recommend you to anybody with a problem dog. The consultation process I found most useful in setting out the ground rules. I also found the literature to be most helpful for reference. Things have really improved with Riley on and off the lead – he actually comes back to recall! Although he has progressed a lot, he still has the odd chewing lapse. I don’t think Riley will ever be the ‘perfect dog’, but having him has become so much more pleasurable, thanks to your guidance. Best wishes, Paul
Pebbles & Family
Pebbles is just wonderful! Thank you ever so much for your help and support – we couldn’t believe the improvements with her after just one week. Now a few months later we are pleased to report that Pebbles has made remarkable progress – we have newfound confidence! When before she became extremely anxious when left alone, now we find Pebbles will often settle down on the mat or sofa and just wait quietly. We have returned to her being pretty calm and relaxed, although on one occasion she did put all the sofa cushions on the floor first to make herself more comfortable! Whilst on her walks she is now getting plenty of run-time on the training lead and loves to play fetch games. Socialising with other dogs is increasing and Pebbles seems much more comfortable with all kinds of breeds now. Pebbles loves people and she is also improving when we have visitors. There is still more work that needs to be done for her greetings, but she has definitely improved in this area. All in all, we are so pleased with Pebbles’ progress! Your visit came at a crucial time and helped us focus on what steps we needed to take first, so thank you. We seriously couldn’t have wished for a better service! We were honestly at our wit’s end and at a loss with how to cope. From day one of meeting you, we felt reassured and more confident in understanding Pebbles’ needs and how to integrate her into family life.
Trinity, Bella & Rachael
Zoe changed our lives for the better. We can’t thank Zoe enough. My dogs had started to fight with each other for various reasons. Zoe spent hours with us trying to work out why and how to overcome the problem. Zoe put in hours of work and we put lots of hard work in too with support from Zoe. Whilst we still have a long way to go, things have vastly improved and we can enjoy our beautiful collies again. Thank you so much, Rachael
Dotty, Annie & Colin
We feel totally supported – Second Nature Behaviour are sticking with us on the journey! We are fostering our first rescue dog who had never been properly socialised with other dogs. Zoe assessed Dotty and produced a very thorough and professional report, which has been invaluable in giving us the confidence and the practical techniques to help our dog gain confidence and improve her behaviour. The aftercare following the original assessment, report and subsequent training event has been fantastic – all our questions have been answered in a very thoughtful and caring way. Annie and Colin
Brambles & Corinne
I trust them completely: what they don’t know about animals is not worth knowing. Their calmness and reassuring manner transfers to both dogs and owners. I have and will continue to recommend Second Nature Behaviour to any animal owner’s who need support and guidance. They have been so helpful in sorting out my rescued loopy lurcher’s nervousness and socialising problems. I will continue to rescue dogs and cats and it is reassuring to know professional animal behaviourists like Second Nature Behaviour are out there on hand to advise and actively work with us, as animals can be affected by the stress of life events and need guidance and support as much as humans do. Thanks, guys for a great service! Corinne
Bubba, Karen & Gary
It was very helpful to speak to you. You offered some very good advice, most of which we have put into practice and we really are seeing results. As you say, it is an ongoing thing, so we still have a way to go, but we have found the whole process very positive and it is definitely something we would recommend. Best wishes, Mary, Michael & Chris
Alfie, Mary, Michael & Chris
We were a little apprehensive about going to the meeting with Zoe, but we shouldn’t have been as she made us feel at ease very quickly. We were amazed at how quickly Alfie settled. The suggestions Zoe made were easy to follow. Some of the things we were already doing and others just simple things like closing the kitchen blind have helped enormously. When you have a puppy/dog, you don’t realise how easy it is to give out crossed signals and they obviously respond, affecting their behaviour. It was really interesting and once at home and going through the training booklet; well I think it is worth anyone who takes charge of a new pet to seek out advice from a behaviourist like Zoe because it could prevent many problems from occurring. We are really pleased we decided to see Zoe and are trying our very best to put in place the suggestions she has made. Alfie’s behaviour is improving already, although we realise there is never a quick fix. We wouldn’t hesitate to recommend Zoe and the practice to anyone who needed the service. Best wishes, Mary, Michael & Chris
Ernie, Jennie, Ian & Alfie
We’ve been delighted with the service. You’ve tailored your approach specifically to our concerns and have always been available for advice and further support. We’ve noticed a huge improvement in Ernie already and have learned through you to recognise his signs of stress and when he needs to be left alone. We still have lots of work left to do but are confident that we will continue to make improvements following the methods you’ve given us. Many thanks, Jennie, Ian & Alfie
Ozzy & Bev
I would happily recommend you to any owner with a dog-reactive dog. Your set-up with stooge dogs is excellent. I was very pleased to find you. You gave good advice for Ozzy’s situation and you supplied some very comprehensive written material to back it up. Many thanks, Bev
Goldie & Lucy
Thank you so much for all your support with Goldie! The advice and training Zoe gave us has transformed our walks and made life much less stressful! To think that only a few months ago he used to lunge, bark, growl and basically go for anything he saw, and now whenever he sees anything he doesn’t like he just looks to us for praise, I’m amazed!! Zoe was really kind and understanding with Goldie which made us all more relaxed, and were always available if we needed further advice, thank you so much! Lucy
Sophie, Chloe & Rosie
I wholeheartedly recommend Second Nature Behaviour. I have marvellous professional advice and support. Zoe is so committed to helping me and my dogs, Sophie and Chloe. Thank you SO much for your ongoing advice and support. I really feel we benefit enormously from all your expertise. Best, Rosie
Blaze, Laura & Glyn
Although it is still early days, Zoe has helped us feel more in control, thereby keeping Blaze in a happier place. She has given us the confidence to let him approach other dogs where appropriate. Walk times are getting to be more enjoyable and Blaze has made a new friend! The service provided is excellent – we have felt supported the whole time by the contact we have received from you. Can’t wait to see Blaze progress further! Best, Laura and Glyn
Cocoa & Julia
I have been following your advice with Cocoa and we have noticed a difference in his behaviour already!! He’s still bonkers but our change in approach has hugely improved his behaviour. Your advice for simple yet effective changes around the house is a life-saver and Cocoa is a lot less stressed too! There is a way to go yet but it’s definitely going in the right direction. We have found your support and guidance extremely helpful – in my opinion, worth every penny! Thank you, Julia
Bailey, Andrew & Denise
We found Zoe and her team to be extremely professional and knowledgeable, taking the time to listen to our concerns and offer practical and helpful advice. We have employed Second Nature Behaviour for our pet boxer dog, Bailey, on a couple of occasions due to some behavioural issues he was experiencing. Zoe visited us at home. Her thorough report was backed up by e-mail/telephone support, as well as written literature, which we also found useful. We subsequently followed up the home visit with attendance at a practical class at their Showground site, which again proved beneficial. Bailey’s problems have now been addressed, for which we are grateful to Zoe and her team! We would not hesitate to use their services again should the need arise or recommend them to others. Best, Andrew and Denise
Dylan, Juliet & Carl
Zoe’s early input was so helpful at looking at Dylan’s night-time anxieties in a new way. Her ideas and strategies really worked! We understood that it was not a quick fix and we’ve had to take our time. Zoe gave us a long-term goal and we’ve got a better relationship with our dog in other aspects as well, not just sleeping alone, but playing and fun training too. His nervousness of wind is still a bit of an issue, but Dylan’s a much happier dog now both at night and in the day – and so playful! Thank you! Juliet and Carl
Frank & Lynne
You were fab and I couldn’t have asked any more of you. I think that your way of teaching gave me a better understanding of the way dogs think and enabled me to work better with Frank. Many thanks, Lynne
Buzz, Andy & Faye
We were very very happy with the service you guys gave us and have recommended you to several people. Buzz has made so much progress since we have seen you! Zoe from Second Nature was very knowledgeable about dog behaviour and has helped our dog Buzz to overcome several anxieties, as well as general training and follow-up advice. She was great with Buzz and picked up on many of his idiosyncrasies, offering excellent advice. We are really proud of him. We really appreciate the excellent service and care you gave. Thanks again for all your input – we found it very interesting and enlightening. Best wishes, Andy and Faye
Jessie, Charlotte & Dan
It was so lovely to meet you guys! Thank you so much for your help, you have such a kind attitude and have plenty of time for people! We have been practising the exercise you taught us and hey presto!! Jessie seems to be accepting dogs in a closer environment than ever before – speak soon! Charlotte & Dan
Yogi & Rupert
You can tell Zoe is passionate about what she does and clearly loves animals. She is very thorough and is always on hand for advice. Zoe has helped tremendously – we still have some work to do, but we got to the bottom of both my dogs’ issues and from then was able to get treatment and train accordingly. She communicated with my vet and got us on the medication my dog needed. Definitely recommend! Best wishes, Zara
Murphy & Anna
Murphy was scared of the vets and generally a little OTT. Things are now going really well – amazing Zoe! Thank you for coming over and giving very sensible, practical advice. Murph now sits patiently on the mat by the back door while I get my shoes on, coat on and lead out. He also sits by my side while I open the back door and waits for my say so before he leaps out the door! Much more controlled, calmer behaviour. He is walking on the lead much better too. He was always good on the way home but always tugged on the way out. Now no tugs on the lead! Haven’t quite made it to the vets yet, but we are working on it! Now working on tricks on his mat in prep for the vets. Sit, down and look in his ears etc. I have even let him sniff the vets step most times we walk past. Onwards and upwards! Murphy is a lovely dog and a few issues had become huge, whereas they were easily correctable. Best wishes, Anna
Irene & Pauline
Irene used to be terrified of noises. The service Zoe provided gave me the confidence and skills to make Irene more confident. Irene is doing really well now – so much that the vet emailed Zoe to say how much better she is. People who meet us in the mornings on our walk also comment on how much more confident she is. Irene will tolerate the odd bang as long as they do not go on for more than 3 or 4 times. I found the tips and care plan very useful to train me to help her. I thank you for your help and support. Kind regards, Pauline
Kizzy, Gyp, Barry & Hilary
We have put a lot of Zoe’s advice into practice and Kizzy has turned into a lovely and very loving dog. Things with her and our older dog, Gyp, are much better and no further incidents. We continue to walk them together but without risk. Both go to kennels when we have breaks where we can’t take them with us and show no hassle/anxiety when we leave them, although they are both pleased to see us when we return. Kizzy’s impulse control over food has improved greatly. She now sits and waits patiently while we sort her food out, put it on the floor and doesn’t move until we tell her. All in all though we are managing really well! Kizzy’s so affectionate it’s unbelievable and there are two elderly ladies in the village who make a beeline for her when they see her to give her a fuss and let her kiss them, on the face too! Her reaction to joggers and cyclists is now just a long look, no pulling or wanting to join them as before and she just carries on walking, no break in stride etc. Zoe’s advice has made us more aware and conscious of what we do with both, not just Kizzy. Best wishes, Barry & Hilary
Alfie & Charley
Zoe is the kindest and the most considerate person – if you are looking for a professional pet behaviour therapist that loves animals look no further. Zoe is a top-class professional in her field with the results to prove it. Such a caring lady and nothing too much trouble even with telephone call out of hours when things were tough. My boys are an ongoing process and we are continuing training with Zoe. Put your faith in her and trust her methods – they really do work! No quick fixes, but with constant work and Zoe’s encouragement, things for us are getting better. I can’t praise Zoe enough. Thank you Zoe for everything that you have done to help my two dogs Alfie and Charley – I don’t know what we would have done without you. Sonia
Don & Poppy
With a few simple techniques, easily and clearly explained, and lots of consistent practice and hard work, we now have a significantly more relaxed household and two much calmer, happier dogs. We were referred to Zoe by our vets as one of our greyhounds was proving difficult to settle and was reactive to other dogs, seemed to have some sort of sleep terrors and was generally proving difficult to adjust into our household. Zoe’s clear methods and easy style of communication quickly put us at ease and helped us to understand both what the dogs were saying to us and what message we were subconsciously sending to them. We still have occasional setbacks, but because of what we learned over 6 short months with Zoe, we can very quickly reset and get back on track. We recently moved to North Devon and thanks to the improvements in behaviour, we have had the pleasure of watching the dogs running free together along the beach, something that would have been impossible previously. I would recommend Zoe without hesitation to anyone looking to better understand their dog and improve their relationship with their furry friend. Thank you, Richard & Nickie
Bobby & Jayne
I have found your knowledge of dogs behaviour inspiring and it’s clear to see you have a real passion for dogs. Zoe is the best at what she does. Zoe has given me the confidence to tackle my dogs’ behaviour issues. I am now able to restrain my dog myself and make going to the vets less stressful for me and my dog. Zoe is a very genuine person and thinks of solutions to overcome any unwanted dog behaviour. Zoe is very down to earth and a lovely gentle person. She puts you at ease as soon as you meet her. I’m thankful to have met Zoe and if anyone has dog behaviour issues they want to overcome, then look no further. I am so pleased that you have been able to do house visits in the evening, it’s not that easy for me to get time off work. I feel you have taught me so much about Bobby and how to understand him better. I would not hesitate to recommend you to anyone. Thank you, Zoe, you are amazing! Jayne
Cookie, Storm, Andy & Julie
Our girls, Cookie and Storm, suddenly started fighting with each other. We are really happy with the time Zoe spent with us and the dogs. Zoe was very thorough when gathering information about their history and previous behaviour. It was obvious that she had a great understanding of dogs. The plan Zoe sent through was really useful and detailed. Following her visit, Zoe was more than happy for Us to get in touch to discuss what was going on and suggest ways of handling it. The houselines that she sent us to use are used on a daily basis and have been a godsend at times. Best wishes, Julie & Andy
Bracken & Vivienne
Thank you so much for all your help. Before meeting you we were at our wit’s end as to what to do with Bracken, but your time and advice has put us back in control. Bracken is much easier to take out for walks and he is much calmer in the house. We really are so grateful to you for everything, and won’t hesitate to recommend you to anyone who is having behavioural problems with their pets! You’ve been brilliant! Vivienne
Dexter & Dougie
We went into our first visit with Zoe feeling anxious we may end up having to rehome one of our beloved Frenchies. Fast-forward 6 months – our dogs are happier (and better behaved!) than ever. They were being aggressive towards each other. However, now we are finally back to a place where we can relax around our dogs without fear of a fight breaking out due to jealousy. Zoe is understanding and always happy to answer any questions you may have. We are just so grateful to have found her and would recommend her to anyone and everyone!!!!! Thank you!! Kad & Chad
Sadie, Julie and Mark
You have done everything in a very compassionate and non-judgemental way; an approach that we have really appreciated. You have provided us with sound advice when we needed it most and have been very responsive and supportive in times of crisis. You took time to understand the character of our dog and followed this with a clearly articulated strategy for improving her behaviour, ensuring that her needs were met as well as ours. Most importantly, you have given us a much greater understanding of our pet’s behaviour so that these improvements will be sustainable over her whole life. We have really enjoyed working with you. We were at our wits end with Sadie’s behaviour this time last year and, without your support and guidance, would have been in a position where we would have considered re-homing her. We are so pleased with the improvement that you have helped bring about and look forward to many happy years with our lovely beagle. Thank you so much for everything you have done and for improving our lives with Sadie. Julie & Mark
Nala
If you’re looking for someone to sort out your pet’s behaviour, that you know it’s weird and don’t have a clue why they’re acting like they are, then contact Second Nature. Zoe has been amazing and gone the extra mile with us. From diagnosing our newfie with anxiety to putting into practice an action plan but above all, always telling us the truth, even if it means saying to us that Nala’s behaviour will take a long time to fix. Zoe has always been there to listen to my worries and to be updated on Nala’s progress. I wish I had contacted Zoe a long time ago. There’s still a long way ahead but every penny has been worthwhile and every effort put into changing Nala’s behaviour (and I mean, a lot of effort – unfortunately sometimes having a dog is not only letting him out for toilet and feeding twice a day) has been made knowing we have Zoe to direct us (or change course) on the best approach. Thank you so much, Francisca
Skye & Lynette
Zoe is a real dog lover who understands that life has to go on around the training. I have learned and am still learning so much from her to help me help my dog. I have been working with Zoe for some months now to help with my dog’s separation anxiety and I cannot recommend her services enough. She is empathetic, realistic and explains things well, making what is a stressful problem much easier to deal with, without making grand unrealistic promises. Zoe is always on hand to answer queries via phone or message and work around problems that crop up and just give reassurance when I’ve felt like I’m getting everything wrong. Thank you, Lynette
Jules & Linda
These are wonderful people, really professional, compassionate and knowledgeable. They helped me during a crisis with my African Grey and their kind, factual, knowledgeable service was excellent. Can’t recommend enough.
RSPCA Brighton
Thank you for all your help with our 3 feathered residents, Billie, Dave and Alfie. As a charity we are extremely grateful for your generosity and wisdom! ~ Jade Spiro
Lily & Kiki
You have been wonderful to work with – clearly such a caring person. You have turned Kiki’s life around.
Nardie’s Flock
Even the budgies who were easily spooked respond well to me now and really love their fly time! When they are out they know the drill and do very well at coming in and out of the enclosure. Thank you so much Zoe for sharing your expertise and giving me so many tips for improving my budgies’ lives. I have never liked the idea of birds in cages, and when I decided to take on these rescues I really had to learn quick how to give them the best possible environment. Thanks to your help they are healthy, happy, noisy, and no longer trying to breed all the time! When I first started my training with Zeus I couldn’t have imagined the change I have seen – every time we go out I am reminded that he is a brilliant dog and that it was mainly me that needed training. Even after only a going out with Zoe a few times the change is huge – I am confident, and even when I do see potential encounters I have learned how to control my nerves and we are now both fully enjoying our time out. To see Zeus playing happily with another dog was incredible and we couldn’t have done it without Zoe. Always looking forward to the next time now! Nardie
Cocky & Timothy
We couldn’t be happier with the changes we’ve seen in our feathered family member – thank you Zoe. You’ve worked wonders.
Otis, Grace & Dom
Zoe is fantastic and spotted solutions with our cat Otis straightaway. He’d bite calves in the morning, hurrying us along for breakfast and would swipe and latch onto feet and arms and bite and rake at us aggressively. He was chewing plastic and thin cables. We’d tried many approaches without success. Zoe stepped in, observed Otis with us at home and came up with a plan. His behaviour has gotten much better and this wouldn’t have happened with Zoe. She’s quick with feedback, a pleasure to deal with, genuinely looks for new solutions and is a brilliant animal behaviour specialist. Thank you, Zoe, without you our home wouldn’t be as harmonious! Grace & Dom
Finn & Deborah
Zoe has been really down to earth, approachable, and persistent – even at those times, I was ready to give up. I had a longstanding worry with my male cat urinating in the house and vocalising a lot. I was overwhelmed. This was a complex situation. The home assessment and report was great, and then lots of practical advice, written advice, follow up calls and solutions have followed. The issue is much improved and we continue to talk about ways to make my cat’s experience and mine better. It is an affordable service. I sincerely wish that I would have approached as soon as the behaviour began. Part of the process is my cat having a health assessment with the vet before her consultation, and this was a wonderful thing because he did have some health needs. Zoe really benefitted from understanding his physical health needs to give us the best advice. Zoe even helped us to learned clicker training! My cat loves it. Deborah
Harry & Phantom
Really thorough process – we felt you really took the time to understand us and the cats. We saw almost instant improvements with some of the strategies suggested. The second catflap on the first floor was a stroke of genius! Behaviour work is obviously ongoing because our cats at apparently extremely difficult individuals! But it’s super helpful being able to send updates on what’s happening and get feedback, so we can work out what’s working and what isn’t. It’s also been *so* reassuring to know that we’re on the right lines and have (usually) been doing the right things. Thank you, Sarah and Bert.
Hettie, Lily & Chester
Zoe’s expertise and advice have been invaluable in helping our dog to settle at night due to separation anxiety and overcoming tricky interactions with our two cats. We have followed her advice along with great feedback and ongoing support from Zoe and our dog is now much improved! Highly recommended for tricky behavioural issues. Thank you, Richard and Maryilyn.
Charlie & Milo
The help you have given us has been so useful with our two cats who weren’t getting along. It has enabled us to make some changes which appear to be gradually helping the cats live more happily. The continued support and contact have worked well for us. Thank you, Angela.
Marley & Elaine
It has been a comfort knowing that if I needed any more advice, you were always there. Marley is doing amazingly compared to how he was, he still sprays on new items when I bring them into the house, but has not sprayed anywhere for many many months. Without your help and advice, I do believe the stress that Marley had continually caused me would have been too much for me to deal with. Many thanks once again, Elaine.
Billie, Tammy & Mary
Zoe, I can’t thank you enough for all your help and support with my cats. Your advice has been invaluable. The problems with my cats eased so much, as I was at my witts end. I would highly recommend you to anyone that has problems with their pets. Thanks again. Mary
Riley & Paul
I must say the advice you gave me was excellent. I would without hesitation recommend you to anybody with a problem dog. The consultation process I found most useful in setting out the ground rules. I also found the literature to be most helpful for reference. Things have really improved with Riley on and off the lead – he actually comes back to recall! Although he has progressed a lot, he still has the odd chewing lapse. I don’t think Riley will ever be the ‘perfect dog’, but having him has become so much more pleasurable, thanks to your guidance. Best wishes, Paul.
Sue Harron
Zoe runs an exceptional mentoring scheme. Zoe is friendly, approachable and knowledgable, and offers the most flexible mentoring experience I’ve come across. Zoe is there for an informal chat, or to look through written communication and gives constructive feedback. Zoe also runs monthly group mentoring sessions- a safe place to explore thoughts or uncertainties about anything dog behaviour-related. She also offers opportunities to observe consultations with owners (in-person or remotely) as well as supervising mentees with their own cases when first starting out. In other words, Zoe caters for all mentoring needs – certainly as far as I was concerned. And Zoe’s expertise runs to other aspects of animal behaviour work, such as aspects of running your own behaviour business, including having boundaries and ’self-care’, some ‘tech’ issues, and certain legal aspects (eg data protection) etc.