Two tabby cats from Stoke-on-Trent next to each other - small size

Meet your local pet behaviourist in Stoke on Trent

Megan Richardson

Megan Richardson

Senior Behaviourist

Megan graduated from Harper Adams University with a first class BSc (Hons) degree in Animal Behaviour and Welfare, then grew her clinical behaviour practice with dogs and cats.  She has many years of experience and is an independently accredited Certificated Clinical Animal Behaviourist (CCAB in dogs).

Megan is an active member of various organisations, including FAB Clinicians, APBC and PACT.  Last but not least Megan is registered as a CAB and ATI with the ABTC.  

Find out more about Megan here.

 

Contact us

In emergencies please call your normal vets local to you.

Second Nature Behaviour
Sandon Road, Cresswell,
Stoke-on-Trent, Staffordshire ST11 9RB
Phone: 01782 982 688
Email: stoke@secondnature.bio

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

  • Our Stoke-on-Trent Hub for Clinical Animal Behaviour

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  • Supportive, efficient, effective, non judgemental and very professional. Highly recommended Dog behaviorist for all breeds and situations. If I could add more stars, I would. Meg is extremely well versed in dog behavior and works in an ethical way that you won't find from other local trainers. You will learn so many new things from her and she will change your mind about how to care for your pet.

    Philip Malpass Avatar Philip Malpass
    20/05/2023

    Megan helped us enormously with our dachshund. She supplied many solutions to help her overcome her anxiety around walks. We now understand how to address these concerns and deal with situations where she meets other dogs and encounters sudden noises or events. We feel more confident and walk her more easily. Megan’s approach is thorough and professional. Besides addressing the issue of walks, she investigated our dog's anxiety in the home and improved many aspects of her daily life. We have learnt to manage her reactions to external disturbances, reduce barking and improve her separation anxiety. The level of detail supplied in the form of reports and training manuals is impressive and we have much to refer to should we need reminders. I wholeheartedly recommend Megan and Second Nature Behaviour. Thanks very much!

    Emma Yates Avatar Emma Yates
    30/01/2025

    I would totally recommend Meg at Pro-Positive as she's professionally trained and very good at understanding pets and their owners and why certain behaviours can develop. She was fab at helping us with our rescue who had antisocial behaviour issues and she helped and supported us to change the way we were doing things which made a massive difference. Thanks Meg, you're a star.

    jo morris Avatar jo morris
    28/04/2022
  • Zoe has been incredible and so helpful for my cats, and has genuinely created a calmer and happier home for them and myself. One of my cats used to urinate on my bed daily, sometimes multiple times a day. Within our first session together back in September she gave some advice on things to change/adjust/accommodate, and from October until now, the end of March, we have had no more problems with her urinating anywhere. My cats are both anxious and have difficulty interacting, and Zoe has enabled us to find the right medication and environment for them so that they feel safe and relaxed. They work with pet insurance (i use PetPlan), so funding is relatively simple, and they work alongside my vets to make sure that theyre getting the right treatment. Having someone who is trained and professional in animal wellbeing has made my life - and theirs- so much better. We were considering rehoming one of them, and now I feel like we don't need to, because of how committed Zoe and her team were to ensuring that we would exhaust every option possible for them. I am so genuinely grateful to Zoe and this company and I strongly recommend anyone who feels like their pet needs some external support to contact this team. They are worth it 🙏🏻

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    Ry Disney Avatar Ry Disney
    27/03/2025

    The behaviour therapy received has been really appropriate for my dog's needs. He is now less anxious when going out for walks. The behavioural therapist really listened to my dog's needs and came up with an easy to follow tailored action plan that would help him.

    Mary Edwards Avatar Mary Edwards
    02/09/2025

    Highly recommend! Our dog was struggling with separation anxiety. We really appreciated the time Meg took to sit down with us and talk through the positive changes we needed to make to support our pup! She was very kind and professional and the dog loved her too! Thanks Meg!

    Tamsin Fisher Avatar Tamsin Fisher
    29/04/2022
  • I found Megan to be extremely knowledgeable but approachable and friendly. Giving good advice followed up with data sheets and a written report. There is a large age gap between my dogs, and I was looking for support in helping them to settle and bond. Although I'd had a multiple dog household before, this was a new scenario and I wanted someone who worked on the positive/reward aspect of training and behaviour.

    Sheenagh Glover Avatar Sheenagh Glover
    12/04/2024

    When our two dogs started to fight, we turned to Megan for help. Megan used her extensive knowledge of dog behaviour to help us to understand how our boys were reacting to situations. Megan provided very professional help and loads of information to help us understand and correct the issues we faced. We would highly recommend her to anyone needing help.

    Ray Rudd Avatar Ray Rudd
    13/03/2024

    I want to give a special thanks to Megan for the advice in which she gave for our dog Tilly. We've had problems when it came to walking her as she was being a little aggressive towards other dogs. Megan advised us to view the behaviour differently and to try and give her a treat the moment she sees another dog before she had time to react, so we followed this advice and it worked like absolute magic. Absolutely made up with the result and can't thank Megan enough! Highly recommend

    Benjamin Nixon Avatar Benjamin Nixon
    09/02/2025

Ella the vet

Parrot vet
As a referring vet, i want my clients to feel happy with whom I have referred them to and I can honestly say every one has been very pleased!

Nicki the vet

Cat and vet
As a vet, I have referred many of my patients to Zoe – she works absolute miracles on cats, dogs and parrots!

Luke, Harry & Trixie

2 dogs
I cannot recommend Second Nature enough. Zoe gives both my dogs so much care and attention.

Benji, Dawn & Paul

Terrier
Zoe has shown us how to deal with our dog’s problems.

Ted, Rob and Michelle

Dog
Really pleased with the outcome and what an enjoyable experience meeting with you – Ted has calmed down a lot now!

Gracie

Dog
Whilst Gracie is still an anxious dog, she has made incredible progress and if we are completely honest, more progress than we thought she could make.

Echo

Dog
I do think that if we had not had help Echo wouldn’t be with us today, so this service has been fabulous! With the behaviour plan in place and lots of hard work from us as a family we now have a more relaxed dog.

Chip, James & Sarah

Dog
We found Zoe to be extremely knowledgeable and attentive when it came to talking us through the processes we needed to follow to get our little Yorkie under control.

Riley & Paul

Dog
I must say the advice you gave me was excellent. I would without hesitation recommend you to anybody with a problem dog.

Trinity, Bella & Rachael

dogs
Zoe changed our lives for the better. We can’t thank Zoe enough.

Pebbles & Family

Puppy lying in grass
Pebbles is just wonderful! Thank you ever so much for your help and support – we couldn’t believe the improvements with her after just one week.

Dotty, Annie & Colin

Dalmation
We feel totally supported – Second Nature Behaviour are sticking with us on the journey!

Brambles & Corinne

Dog
I trust them completely: what they don’t know about animals is not worth knowing. Their calmness and reassuring manner transfers to both dogs and owners.

Bubba, Karen & Gary

Dog
It was very helpful to speak to you. You offered some very good advice, most of which we have put into practice and we really are seeing results.

Alfie, Mary, Michael & Chris

Dog
We were a little apprehensive going to the meeting with Zoe, but we shouldn’t have been as she made us feel at ease very quickly. We were amazed at how quickly Alfie settled. The suggestions Zoe made were easy to follow.

Ernie, Jennie, Ian & Alfie

Dog
We’ve been delighted with the service. You’ve tailored your approach specifically to our concerns and have always been available for advice and further support.

Ozzy & Bev

Dog
I would happily recommend you to any owner with a dog-reactive dog. Your set-up with stooge dogs is excellent. I was very pleased to find you.

Goldie & Lucy

Dog
Thank you so much for all your support with Goldie! The advice and training Zoe gave us has transformed our walks and made life much less stressful!

Sophie, Chloe & Rosie

Dog
I wholeheartedly recommend Second Nature Behaviour. I have marvellous professional advice and support.

Blaze, Laura & Glyn

Dog
Although it is still early days, Zoe has helped us feel more in control, thereby keeping Blaze in a happier place.

Cocoa & Julia

Dog
I have been following your advice with Cocoa and we have noticed a difference in his behaviour already!!

Bailey, Andrew & Denise

Dog
We found Zoe and her team to be extremely professional and knowledgeable, taking the time to listen to our concerns and offer practical and helpful advice.

Dylan, Juliet & Carl

Dog
Zoe’s early input was so helpful at looking at Dylan’s night-time anxieties in a new way. Her ideas and strategies really worked!

Frank & Lynne

GSD dog
You were fab and I couldn’t have asked any more of you.

Buzz, Andy & Faye

Dog
We were very very happy with the service you guys gave us and have recommended you to a several people. Buzz has made so much progress since we have seen you!

Yogi & Rupert

Dogs sitting together
You can tell Zoe is passionate about what she does and clearly loves animals. She is very thorough and is always on hand for advice.

Jessie, Charlotte & Dan

Dog
It was so lovely to meet you guys! Thank you so much for your help, you have such a kind attitude and have plenty of time for people!

Murphy & Anna

Dog
Murphy was scared of the vets and generally a little OTT. Things are now going really well – amazing Zoe! Thank you for coming over and giving very sensible, practical advice.

Irene & Pauline

Collie
Irene used to be terrified of noises. The service Zoe provided gave me the confidence and skills to make Irene more confident.

Kizzy, Gyp, Barry & Hilary

Bull Terrier
We have put a lot of Zoe’s advice into practice and Kizzy has turned into a lovely and very loving dog. Things with her and our older dog, Gyp, are much better and no further incidents.

Alfie & Charley

dogs
Zoe is the most kind and considerate person – if you are looking for a professional pet behaviour therapist that loves animals look no further.

Don & Poppy

Dogs playing
With a few simple techniques, easily and clearly explained, and lots of consistent practice and hard work, we now have a significantly more relaxed household and two much calmer, happier dogs.

Bobby & Jayne

Dog
I have found your knowledge of dogs behaviour inspiring and it’s clear to see you have a real passion for dogs. Zoe is the best at what she does

Cookie, Storm, Andy & Julie

Dog
Our girls, Cookie and Storm, suddenly started fighting with each other. We are really happy with the time Zoe spent with us and the dogs.

Bracken & Vivienne

Beagle
Thank you so much for all your help. Before meeting you we were at our wit’s end as to what to do with Bracken, but your time and advice has put us back in control.

Dexter & Dougie

Dogs
We went into our first visit with Zoe feeling anxious we may end up having to rehome one of our beloved Frenchies. Fast-forward 6 months – our dogs are happier (and better behaved!) than ever.

Sadie, Julie and Mark

Beagle
You have done everything in a very compassionate and non-judgemental way; an approach that we have really appreciated.

Nala

Dog
If you’re looking for someone to sort out your pet’s behaviour, that you know it’s weird and don’t have a clue why they’re acting like they are, then contact Second Nature

Skye & Lynette

Dog
Zoe is a real dog lover who understands that life has to go on around the training. I have learned and am still learning so much from her to help me help my dog.

Jules & Linda

Grey Parrot
These are wonderful people, really professional, compassionate and knowledgeable.

RSPCA Brighton

Billy the cockatoo
As a charity we are extremely grateful for your generosity and wisdom!

Nardie’s Flock

parrots
Even the budgies who were easily spooked respond well to me now and really love their fly time!

Lily & Kiki

Rainbow Lorikeet

You have been wonderful to work with – clearly such a caring person.  You have turned Kiki’s life around.

Cocky & Timothy

Cockatoo

We couldn’t be happier with the changes we’ve seen in our feathered family member – thank you Zoe.  You’ve worked wonders.

Otis, Grace & Dom

Cat
Zoe is fantastic and spotted solutions with our cat Otis straightaway.

Finn & Deborah

Cat
Zoe has been really down to earth, approachable, and persistent – even at those times, I was ready to give up.

Harry & Phantom

Cats
Really thorough process – we felt you really took the time to understand us and the cats. We saw almost instant improvements with some of the strategies suggested.

Hettie, Lily & Chester

Cats and dog
Zoe’s expertise and advice have been invaluable in helping our dog to settle at night due to separation anxiety and overcoming tricky interactions with our two cats.

Charlie & Milo

Grey cats
The help you have given us has been so useful with our two cats who weren’t getting along.

Marley & Elaine

cat
It has been a comfort knowing that if I needed any more advice, you were always there.

Billie, Tammy & Mary

Cat
Zoe, I can’t thank you enough for all your help and support with my cats. Your advice has been invaluable.

Riley & Paul

Cats cuddling
We have two naughty cats that we would have had to separate if it wasnt for Zoe’s help.

Sonia Webb Academyofdance

Thank you Zoe for everything that you have done to help my two dogs Alfie (Shitzu ) and Charley ((Yorkie) I don’t know what we would have done with out you. Zoe is the most kind and considerate person if you are looking for a professional pet behaviour therapist that loves animals look no further

Jayne Knight

Zoe is the best at what she does. She has given me the confidence to tackle my dogs behaviour issues. I am now able to restrain my dog myself and make going to the vets less stressful for me and my dog. Zoe is a very genuine person and thinks of solutions to overcome any

Blossom Stanyon Jones

Would recommend the Second Nature team until I’m blue in the face! We’ve been working hard to build confidence in my reactive whippet X Italian Greyhound. We’re starting to see some really amazing progress with the clear and sensible suggestions made by Keely and I can’t thank her and the rest of the team enough.

Lilly Smith

You have been wonderful to work with – clearly such a caring person. You have turned our lorikeet Kiki’s life around.

RSPCA Brighton

Thank you for all your help with our 3 feathered residents, Billie, Dave and Alfie. As a charity we are extremely grateful for your generosity and wisdom!

Heather Jakeman

Zoe & the team have been brillant with their help & support over the last 14 months with Badger & Patch. Two brothers from the same litter who at 6 months old had a major fight.

Nicki Davis

Second Nature Behaviour provides an excellent service for a very reasonable price. As a vet, I have referred many of my patients to Zoe for behavioural and psychological issues and have worked alongside her in managing patients with medical intervention. Zoe has worked absolute miracles on cats and dogs and given pet owners chance to

Richard Yarnell

We were referred to Zoe by our vets as one of our greyhounds was proving difficult to settle and was reactive to other dogs, seemed to have some sort of sleep terrors and was generally proving difficult to adjust into our household. Zoe’s clear methods and easy style of communication quickly put us at ease,

André Sousa

If you’re looking for someone to sort out your pet’s behaviour, that you know it’s weird and don’t have a clue why he’s acting like he is, then contact Zoe. Zoe has been amazing and gone the extra mile with us. From diagnosing our newfie with anxiety to putting in practice an action plan but

Kadioula Duggan

We went into our first visit with Zoe feeling anxious and afraid that we may end up having to find a new home for one of our beloved frenchies if they didn’t stop their aggressive behaviour towards each other. Fast forward 6 months and our dogs are happier (and better behaved!) than ever and we

Dawn Myatt

Really enjoyed the training with Zoe. She has showed us how to deal with our dog Benji’s problems & we now have the tools to carry on with his training. Would definitley recommend second nature & would use again in the future.

Rosie Jenkins

I wholeheartedly recommend Second Nature Behaviour. I have marvellous professional advice and support from Zoe who is so committed to helping me and my dog,Sophie.

Lalalanicelady

Fantastic communication, gave some amazing advice and have been very helpful with everything, couldn’t recommend enough!

karen kawycz

We have recently had the pleasure to work with Megan to help our three year old maltipoo Harry with anxieties and reactivity which has quite honestly impacted on our lives and made us so sorry that Harry was not settled and happy and also that our joy in having this beautiful little dog in our

Tess Whiting

Brilliant! We worked with Megan who is very calm and understanding to help our nervous young staffie with sound sensitivity and fear of dogs. Would recommend them to anyone with a sensitive dog who needs compassion.

Mari Patel

Our vet referred our dog, Trigger, to Dr Zoe Demery after we noticed a change in his behaviour. He had begun to show signs of fear anxiety with other dogs, including, barking, lunging and running at them. Zoe helped us to understand Trigger’s body language and taught us lots of tips and tricks to deal

D Adams

I had a longstanding worry with my male cat urinating in the house and vocalising a lot. I was overwhelmed. This was a complex situation and Zoe has been really down to earth, approachable, and persistent – even at those times I was ready to give up. The home assessment and report was great, and

Claire hughes

Without Zoe coming to see us and organising a behaviour plan for our border collie, I feel I would have had to rehome him. Echo shows nervous aggression whenever people come near him. With the behaviour plan in place and lots of hard work from us as a family we now have a more relaxed

Mary Wilde

We were a little apprehensive going to the meeting with Zoe, but we shouldn’t have been as she quickly made us feel at ease, Alfie settled quickly too. Everything Zoe has suggested from closing the kitchen blind so Alfie can’t see the children next door to more complex training has helped enormously. I realise there

Richard Yarnell

We were referred to Zoe by our vets as one of our greyhounds was proving difficult to settle and was reactive to other dogs, seemed to have some sort of sleep terrors and was generally proving difficult to adjust into our household. Zoe’s clear methods and easy style of communication quickly put us at ease,

Sarah Pittaway

Zoe has been an amazing help in integrating our two fractious felines. The whole process has been really thorough and we felt that she took the time to get to know both of us and our cats. We had some immediate ‘quick wins’ from her initial recommendations and she’s been there to support us and

Francisca Silva

If you’re looking for someone to sort out your pet’s behaviour, that you know it’s weird and don’t have a clue why he’s acting like he is, then contact Zoe. Zoe has been amazing and gone the extra mile with us. From diagnosing our newfie with anxiety to putting in practice an action plan but

Kad Bell

We went into our first visit with Zoe feeling anxious and afraid that we may end up having to find a new home for one of our beloved frenchies if they didn’t stop their aggressive behaviour towards each other. Fast forward 6 months and our dogs are happier (and better behaved!) than ever and we

Beatrice Schubert

I cannot recommend Zoe enough. I have two German Shepherds who are extremely anxious around other dogs. Zoe gives them both so much care and attention, she even accompanied me on a dog walk to give practical help and advice for challenging situations! She is great at giving tips and tricks, training suggestions and food

Rachael Harrison

Zoe changed our lives for the better. My dogs had started to fight with each other for various reasons. Zoe spent hours with us trying to work out why and how to overcome the problem. Zoe put in hours of work and we out lots of hard work in too with support from Zoe. Whilst

Mary Edwards

The behaviour therapy received has been really appropriate for my dog’s needs. He is now less anxious when going out for walks. The behavioural therapist really listened to my dog’s needs and came up with an easy to follow tailored action plan that would help him.

Ry Disney

Zoe has been incredible and so helpful for my cats, and has genuinely created a calmer and happier home for them and myself. One of my cats used to urinate on my bed daily, sometimes multiple times a day. Within our first session together back in September she gave some advice on things to change/adjust/accommodate,

Benjamin Nixon

I want to give a special thanks to Megan for the advice in which she gave for our dog Tilly. We’ve had problems when it came to walking her as she was being a little aggressive towards other dogs. Megan advised us to view the behaviour differently and to try and give her a treat

Emma Yates

Megan helped us enormously with our dachshund. She supplied many solutions to help her overcome her anxiety around walks. We now understand how to address these concerns and deal with situations where she meets other dogs and encounters sudden noises or events. We feel more confident and walk her more easily. Megan’s approach is thorough

Sheenagh Glover

I found Megan to be extremely knowledgeable but approachable and friendly. Giving good advice followed up with data sheets and a written report. There is a large age gap between my dogs, and I was looking for support in helping them to settle and bond. Although I’d had a multiple dog household before, this was

Ray Rudd

When our two dogs started to fight, we turned to Megan for help. Megan used her extensive knowledge of dog behaviour to help us to understand how our boys were reacting to situations. Megan provided very professional help and loads of information to help us understand and correct the issues we faced. We would highly

Tim Daly

I was quite anxious about getting a new puppy but with Megan’s advice and guidance the new addition has settled in brilliantly. Meg provided constructive, easy to follow advice and supplied me with a wealth of material to continue the process of training my dog. If you’re looking for someone with a compassionate, non-judgmental approach,

Philip Malpass

Supportive, efficient, effective, non judgemental and very professional. Highly recommended Dog behaviorist for all breeds and situations. If I could add more stars, I would. Meg is extremely well versed in dog behavior and works in an ethical way that you won’t find from other local trainers. You will learn so many new things from

Tamsin Fisher

Highly recommend! Our dog was struggling with separation anxiety. We really appreciated the time Meg took to sit down with us and talk through the positive changes we needed to make to support our pup! She was very kind and professional and the dog loved her too! Thanks Meg!

Jo Morris

I would totally recommend Meg at Pro-Positive as she’s professionally trained and very good at understanding pets and their owners and why certain behaviours can develop. She was fab at helping us with our rescue who had antisocial behaviour issues and she helped and supported us to change the way we were doing things which

Blossom

Would recommend the Second Nature team until I’m blue in the face! We’ve been working hard to build confidence in my reactive whippet X Italian Greyhound. We’re starting to see some really amazing progress with the clear and sensible suggestions made by Keely and I can’t thank her and the rest of the team enough.

Beth Smith

Keely at Thoughts for Paws has been wonderful with my nervous dog. Being a rescue, she can be scared in certain situations and Keely has helped her, and me through the process of making her feel more comfortable and confident within herself. Would highly recommend!

Jennifer Jenkins

Second Nature Behaviour have really helped us with our anxious & reactive dog, a miniature daxie. Zoe is especially knowledgeable and helpful. We have worked on: -Walking from the house -Welcoming visitors into the house -Consensual handling and picking up -Sound training -Encountering big dogs -Creating safe spaces for hiding/retreating -Separation training We now have

Peter Blanusa

Thankyou to Zoe and Megan for the help and advice when my dog had guarding and anxiety issues and would bite if anything dropped and also many allergies as well. With there help that gave me excersises and help and support and worked with my vet got Marley the help that he needed. Also changed

catherine dodson

Zoe was really helpful all the way through the process. Always provided good advice and checked in on how we were getting on with Alfie. Zoe gave detailed reports which we were able to refer back to when carrying out the training. We have seen a massive improvement in Alfies separation anxiety which we are

PAUL TURNER

Have met Zoe from Second Nature Behaviour at home several times – at home, in a local park and on Teams chat. We didn’t know how to deal with our dog, Bertie’s anxiety, particularly with having a baby granddaughter to look after a couple of days a week, but after being shown various techniques and

Bilton Vets

Would highly recommend – Professional service consistently provided in an efficient and compassionate manner. Bilton Veterinary Centre

Emily Parkes

As a vet I have referred multiple cases to Zoe at Second Nature Behaviour, including a family member’s dog. I would highly recommend her, she offers effective practical advice, communicates clearly with vets and clients and provides ongoing support as needed. Thanks to Zoe’s advice the family dog is calmer and happier.

Nicola Dee

Zoe is so knowledgable, patient and caring. The team are worth their weight in gold and have transformed the lives of so many animals (and their owners) by successfully managing an array of complex behavioural issues. I will always recommend Second Nature Behaviour! Thank you for all your hard work.

Lilly and Kiki

You have been wonderful to work with – clearly such a caring person.  You have turned our lorikeet Kiki’s life around.

Elaine and Marley

It has been a comfort knowing that if I needed any more advice, you were always there. Marley is doing amazingly compared to how he was, he still sprays on new items when I bring them into the house, but has not sprayed anywhere for many many months. Without your help and advice, I do

Staffordshire dog training and pet behaviour counselling

The Second Nature Behaviour Stoke-on-Trent clinic, in the heart of Staffordshire, specialises in behavioural support for dogs, cats, and parrots. We understand the unique needs of pets in Stoke-on-Trent and surrounding areas, providing customised solutions for issues like anxiety, aggression, and socialisation.

We regularly meet dog owners at locations such as Central Forest Park, Hulton Abbey Park and Park Hall Country Park for one-to-one sessions and dog training classes. Our pet behaviour services extend across Stafford, Uttoxeter, Burton upon Trent, Cannock, Lichfield, Cheadle (Staffordshire), and Wolverhampton, as well as Derbyshire, Cheshire, Shropshire, and Telford and Wrekin. 

Our pet behaviourists work with leading vet practices in Staffordshire

We work closely with leading vet practices, including Leek Vets, Number 1 Vets, and EC Straiton & Partners Veterinary Hospital, ensuring every case is managed with expert medical input. Whether you're near the city centre of Tamworth, or the middle of Cannock Chase, our experienced team of animal behaviourists are here to help.

We participate in local events and collaborate with pet organisations to offer the best support to the Staffordshire pet community.

Please note that if you are more than 20 miles away from our Stoke-on-Trent Hub, then there is an additional £2/mi charge for the return journey.

 

Clinical Animal Behaviourist providing a dog behaviour consultation